Weight | 2 kg |
---|---|
Dimensions | 10 × 5 × 10 cm |
Orders are processed within 14 business days (excluding weekends and holidays)
Delivery times are estimates and may vary due to carrier delays or customs processing
Real-time carrier rates calculated at checkout.
Once your order ships, you’ll receive a tracking number via email to monitor your package.
Duties, taxes, and customs fees are the customer’s responsibility.
Delivery times may vary based on destination and customs clearance.
We are not responsible for delays caused by shipping carriers or customs.
If your tracking shows "delivered" but you haven’t received it, contact your local post office or us for assistance.
If an item arrives damaged, contact us within 3 days with photos for a replacement or refund.
Wrong items shipped? Notify us immediately for resolution.
1. Order Cancellation Policy
Before Shipping: You may cancel your order within 24 hours of placing it by contacting us at [svrveni13@gmail.com/60123148657]. Refunds will be processed within 14 business days.
After Shipping: Once the order is shipped, cancellation is no longer possible. You may return the item as per our return policy.
2. Return Policy
Eligibility for Returns
Items must be unused, in original packaging, and with tags attached.
Returns must be requested within [2] days of delivery.
Proof of purchase (order number/receipt) is required.
Non-Returnable Items
Personalized/custom-made products.
Perishable goods (food, flowers, etc.).
Intimate items (underwear, swimwear, bra, panties, etc.) for hygiene reasons.
Digital downloads or subscription services.
Return Process
Contact Us: Email [svrveni13@gmail.com] with your order number and reason for return.
Approval: We’ll review your request and provide a Return Authorization (RMA) number if eligible.
Ship Back: Send the item to the provided return address with the RMA number.
Refund/Exchange: Once received and inspected, we’ll process your refund or exchange.
Return Shipping Costs
Customer Pays Return Shipping: Unless the return is due to our error (wrong item, defective product).
Refund Method: Original payment method (or store credit if preferred).
3. Exchange Policy
Exchanges are subject to product availability.
Follow the same return process and specify your desired replacement.
If the exchanged item costs more, you’ll pay the difference; if it costs less, we’ll refund the balance.
4. Refund Processing Time
Refunds take [14] business days after we receive the returned item.
Your bank may take additional time to process the refund.
5. Damaged or Defective Items
Contact us within [2] days of delivery with photos/videos of the issue.
We’ll provide a free return label (if applicable) and send a replacement or issue a refund.
6. No-Refund Scenarios
Items damaged due to customer misuse.
Returns without an RMA number.
Past the [3]-day return window.
7. Contact Us
For cancellation, return, or exchange requests, email [svrveni13@gmail.com] or call
[6012-3148657].
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