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Return & Refund Policy

Return & Refund Policy

Effective Date: 1 January 2025

Thank you for using mindloungeShop (“Platform”). We are committed to providing you with a seamless experience. However, if you are not completely satisfied with your purchase, we are here to assist you. Please read our Return & Refund Policy carefully.

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1. Eligibility for Refunds

Refunds are available for purchases made through the Platform under the following circumstances:

  • Shop: Return and/or refund requests for these purchases will be considered on a case-by-case basis. Please contact us at the email provided below.
  • Membership Subscription: No refunds will be issued for purchases of membership subscriptions (monthly/annually). We may choose to offer a partial refund for unused or inactive subscriptions. Please contact us at the email provided below.

2. How to Request a Refund

To request a refund, please follow these steps:

  • Direct Contact with Us: If you need further assistance, you can contact our customer support team at macrolink.my@outlook.com. Please provide the following details:

– Issue description

– Date of purchase/payment

– Reason for refund request

– Email address and/or mobile number

3. Refund Processing Time

Once your refund request is processed, it may take up to 30 business days for the refund to appear in your account.

4. Changes to this Policy

We reserve the right to update or modify this Return & Refund Policy at any time. If any changes are made, the updated policy will be posted on this page. By continuing to use the Platform after such changes, you agree to the updated policy.

This policy ensures you are informed about your rights and responsibilities regarding purchases made on the Platform. Thank you for being part of the mindloungeShop community!